Authentic Experiences is a trade name of Lumikuutio Oy (Business ID 3613055-2), Rovaniemi, Finland.
1. About These Terms
These booking terms apply to tours, activities and transfers booked directly with Lumikuutio Oy (Business ID 3613055-2), Rovaniemi, Finland, operating as Authentic Experiences (“Authentic Experiences”, “we”, “us”). By making a booking you confirm that you have read and accepted these terms. If you book through a reseller such as GetYourGuide or Viator, that reseller's cancellation and payment terms apply to your booking, and these terms apply to how the tour itself is run.
2. Booking and Confirmation
Bookings are made through our online booking calendar or directly with us. Your booking is confirmed when you receive a booking confirmation by email. Please check that the details are correct and tell us about any mistakes straight away.
The person making the booking must be at least 18 years old and is responsible for passing on all booking information, including these terms, to everyone in the group.
3. Prices and Payment
All prices are in euros (€) and include Finnish VAT. Prices are per person unless stated otherwise (for example private tours, which are priced per group). Full payment is taken when you book, unless we agree otherwise in writing.
Child prices apply to the ages stated in the booking calendar. We may ask for proof of a child's age.
4. Cancellation by You
Free cancellation up to 24 hours before the start of the tour. If you cancel at least 24 hours before the scheduled start time, you get a full refund.
If you cancel less than 24 hours before the start time, do not arrive (“no-show”), or arrive too late to join the tour, the price is not refunded.
To cancel, use the link in your booking confirmation or contact us by email or WhatsApp. Refunds are made to the original payment method, normally within 14 days.
5. Changes or Cancellation by Us
Northern Lights tours depend on weather and aurora activity. We only run a tour when there is a real chance of seeing the Northern Lights, and the final start time is confirmed on the day of the tour. If we cancel a tour because of weather, safety reasons, too few participants or other reasons beyond our control, we offer you another date or a full refund, whichever you prefer.
We may change the route, location, duration, guide or vehicle on the day to follow the clearest skies and keep everyone safe. These changes are part of an aurora hunt and do not give the right to a refund.
6. Northern Lights Guarantee
If we are not able to capture the Northern Lights with our DSLR camera during your aurora tour, you get a full refund of the tour price (our 100% money-back guarantee).
The guarantee applies to Northern Lights tours booked directly with us that we run as planned. It does not apply if you do not show up, leave the tour early at your own request, or if the tour is cancelled by you. Aurora that is faint or only visible on camera counts as captured. For bookings made through resellers, the guarantee is handled together with the reseller.
7. Meeting Point, Pick-Up and Timing
The meeting point or pick-up details and the final start time are given in your confirmation and on the day of the tour. Please be ready at the agreed place 10 minutes before the start time. We cannot wait for late guests for long, as it affects the whole group. If you miss the departure, the tour is treated as a no-show.
Tour durations are estimates. Some nights we drive for several hours to find clear skies, other nights a short drive is enough.
8. Travel Documents
On some nights we may cross the border into Sweden to find clear skies. Every guest, including children, must bring a valid passport or national ID card. If a guest cannot cross the border without valid documents, we may have to change the route for the whole group or the guest may not be able to join, and no refund is given.
9. Clothing, Health and Fitness
Lapland winter nights are cold, often −15 °C to −30 °C. Winter clothing is not included unless stated in the tour description. Please dress in warm layers, a hat, gloves and winter boots.
Please tell us before the tour about any health conditions, allergies, pregnancy or mobility needs that may affect your participation or safety. Our tours involve sitting in a vehicle and some walking on snow and uneven ground.
10. Children
Children are welcome when accompanied by a parent or guardian, who is responsible for them during the tour. Please book child tickets for children and tell us their ages so we can prepare suitable seats.
11. Safety and Behaviour
Please follow the guide's instructions at all times. The guide may refuse to take a guest, or remove a guest from the tour, if their behaviour (for example intoxication) puts the safety or enjoyment of others at risk. In this case no refund is given.
12. Photos
Our guides take photos during the tour and send them to you by email, normally within 24–72 hours, free of charge. Photo results depend on weather and aurora conditions. See our privacy policy for how we handle photos.
13. Liability and Insurance
We are responsible for providing the services you booked with due care and in accordance with Finnish law. We are not responsible for delays, changes or cancellations caused by circumstances beyond our control (force majeure), such as extreme weather, road closures, natural phenomena or official orders.
Please look after your own belongings. We recommend that every guest has travel insurance that covers cancellation, accidents and illness.
Nothing in these terms limits your statutory rights as a consumer.
14. Feedback, Complaints and Disputes
If something goes wrong, please tell your guide straight away so we can try to fix it, or contact us within 14 days of the tour at info@authenticexperiences.fi. We aim to reply within 14 days.
These terms are governed by Finnish law. If we cannot agree on a solution, consumers living in Finland may refer the dispute to the Finnish Consumer Disputes Board (kuluttajariita.fi) after first contacting the Consumer Advisory Service. Consumers living elsewhere in the EU can contact the European Consumer Centre (ECC Finland) for advice. Your mandatory consumer rights under the law of your home country are not affected.
15. Changes to These Terms
We may update these terms. The version valid at the time of your booking applies to your booking.
16. Contact
Lumikuutio Oy (Authentic Experiences)
Business ID: 3613055-2
Rovaniemi, Finland
Email: info@authenticexperiences.fi
Phone / WhatsApp: +358 45 254 6832